Privacy Policy

Prestige and Performance Physical Therapy (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit http://pnpphysicaltherapy.com/ (the “Website”), contact us, schedule services, or otherwise interact with us.

By using our Website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

1) Information you provide to us

  • Contact information (such as name, email address, phone number, mailing address)
  • Appointment and service-related information you submit through forms or communications
  • Billing and payment-related information (if applicable)
  • Messages or inquiries you send to us

2) Information collected automatically

  • Device and usage data (such as IP address, browser type, pages viewed, dates/times of visits, referring/exit pages)
  • Cookies and similar technologies used for basic website functionality and analytics

3) Information from third parties

  • If you interact with third-party services (e.g., mapping tools or embedded content), those providers may collect information according to their own policies.

How Information Is Used

We use information we collect for purposes such as:

  • Providing and coordinating services (Physical Therapy, Strength & Conditioning, Running Performance)
  • Scheduling, confirming, rescheduling, and managing appointments
  • Sending administrative communications, including billing-related messages
  • Responding to requests, questions, and support needs
  • Improving our Website performance, functionality, and user experience
  • Maintaining internal records and business operations
  • Preventing fraud, securing our systems, and enforcing our policies
  • Complying with applicable laws and regulations

Text Messaging & Mobile Data Compliance

We use text messaging for care coordination only, including appointment reminders and administrative and billing messages.

Opt-In

You may opt in to receive text messages by checking the SMS consent checkbox on our website forms.
Consent to receive text messages is not a condition of receiving care or services.

Opt-Out

“Reply STOP to opt out. Reply HELP for help.”

Message Frequency

“Message frequency may vary.”

Required Compliance Statement

“All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.”

Information Sharing

We do not sell or rent your personal information.

We may share information only as follows:

  • Service providers (vendors): We may share information with trusted service providers that help us operate our Website and business (e.g., scheduling, communications, hosting, analytics, payment processing), and only as necessary for them to perform services for us under appropriate confidentiality obligations.
  • Legal and compliance: We may disclose information if required by law, subpoena, court order, or other legal process, or if necessary to protect rights, safety, and security, investigate fraud, or enforce our policies.
  • Business transfers: If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to standard confidentiality protections.

Mobile information will not be shared with third parties for marketing purposes.

Your Rights

Depending on your location and applicable law, you may have rights to:

  • Request access to certain personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain information, subject to legal and operational exceptions
  • Opt out of certain non-essential cookies through browser settings (note that some site features may be affected)

To make a request, contact us using the information in the “Contact Information” section.

Data Security

We take reasonable administrative, technical, and physical measures designed to protect information against unauthorized access, loss, misuse, or alteration. However, no website, system, or transmission method is 100% secure, and we cannot guarantee absolute security.

Terms & Conditions of Use

These Terms & Conditions (“Terms”) govern your use of http://pnpphysicaltherapy.com/ (the “Website”). By accessing or using the Website, you agree to be bound by these Terms.

The Website is intended for general informational and administrative purposes. It is not a substitute for professional medical advice, diagnosis, or treatment. If you have an emergency, call 911 or seek emergency care immediately.

Use Restrictions

You agree not to:

  • Use the Website in any way that violates applicable laws or regulations
  • Attempt to gain unauthorized access to the Website, servers, or related systems
  • Interfere with the security or operation of the Website
  • Upload or transmit viruses, malware, or harmful code
  • Harvest or collect information from the Website through automated means without permission
  • Misrepresent your identity or submit false information through forms

We may suspend or restrict access if we reasonably believe you have violated these Terms.

Intellectual Property

All content on the Website, including text, graphics, logos, images, and other materials, is owned by or licensed to Prestige and Performance Physical Therapy and is protected by applicable intellectual property laws. You may view, download, and print pages for personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works without our prior written permission.

Third-Party Links

The Website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or security of third-party sites. Your use of third-party sites is subject to their terms and policies.

Termination

We may, in our discretion, suspend or terminate your access to the Website at any time and for any reason, including if we believe you have violated these Terms. The provisions that by their nature should survive termination (including Intellectual Property, Use Restrictions, disclaimers, and limitation-related provisions) will survive.

Governing Law

These Terms and any disputes arising out of or related to the Website, these Terms, or our Privacy Policy will be governed by the laws of the State of California, without regard to conflict of law principles.

Changes to Terms

We may update these Terms and/or our Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Date. Your continued use of the Website after changes are posted constitutes your acceptance of the updated Terms.

Contact Information

Prestige and Performance Physical Therapy
1450 W Colorado Blvd STE #300
Pasadena, CA 91105, United States
Phone: +1 (626) 566-8444
Email: vincenth@pnpphysicaltherapy.com

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