Privacy Policy & Terms and Conditions
Prestige and Performance Physical Therapy
Effective Date: May 28, 2025
Privacy Policy
Prestige and Performance Physical Therapy ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website at https://www.pnpphysicaltherapy.com or contact us for services.
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information: Name, address, phone number, email address, date of birth, and other identifying information you voluntarily provide through our website forms or when scheduling appointments.
Health-Related Information: Information related to your physical therapy needs, medical history, or care coordination, provided voluntarily by you in connection with receiving services.
Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and referring URLs, collected through cookies and analytics tools.
Communication Data: Records of messages, inquiries, or correspondence submitted through our website contact forms or via text message.
How Information Is Used
We use the information we collect to:
- Schedule and confirm appointments
- Coordinate your care and communicate about your treatment
- Respond to your inquiries and provide customer support
- Send administrative and billing communications
- Improve our website functionality and user experience
- Comply with applicable legal and regulatory obligations
We do not use your personal information for marketing or promotional purposes without your explicit consent.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors interact with our site.
What Are Cookies: Cookies are small text files placed on your device when you visit our website. They help us remember your preferences and understand site usage patterns.
Types of Cookies We Use:
- Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
- Analytics Cookies: Help us understand how visitors navigate our site so we can improve performance and content. We may use tools such as Google Analytics for this purpose.
- Functional Cookies: Allow the website to remember choices you make to provide a more personalized experience.
Your Cookie Choices: Most web browsers allow you to control cookies through their settings. You may choose to disable cookies; however, doing so may affect the functionality of certain parts of our website.
We do not use cookies to track your activity across third-party websites or serve targeted advertising.
Text Messaging & Mobile Data Compliance
SMS Program Description
Prestige and Performance Physical Therapy uses text messaging solely for care coordination purposes. This includes appointment reminders and administrative and billing communications related to your care. We do not send marketing or promotional text messages.
Opt-In
You may opt in to receive text messages from Prestige and Performance Physical Therapy by checking the consent checkbox on our website contact or scheduling form. Consent to receive text messages is not a condition of receiving care or services.
Opt-Out
You may opt out of receiving text messages at any time. Reply STOP to opt out. Reply HELP for help. After opting out, you will no longer receive text messages from us unless you provide consent again.
Message Frequency
Message frequency may vary depending on your appointments and care needs.
Message and Data Rates
Message and data rates may apply. Please contact your mobile carrier for information about your plan's messaging rates.
Carrier Disclaimer
Prestige and Performance Physical Therapy is not responsible for any delays or failures in the delivery of text messages. Delivery is subject to effective transmission from your network operator. Mobile network operators are not liable for delayed or undelivered messages.
Age Restriction
Our text messaging program is intended for individuals who are 18 years of age or older. By opting in, you confirm that you are at least 18 years old.
Links to Privacy Policy
For information about how we collect, use, and protect your personal information, please review our full Privacy Policy at https://www.pnpphysicaltherapy.com.
Required Compliance Statement
All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We do not share your mobile information with third parties for marketing or promotional purposes.
We may share your information only in the following circumstances:
Service Providers: We may share information with trusted third-party vendors who assist us in operating our website or providing our services, under confidentiality agreements that prohibit them from using your information for any other purpose.
Legal Compliance: We may disclose information when required by law, court order, or government regulation, or when necessary to protect the rights, property, or safety of our practice, our patients, or the public.
Healthcare Operations: We handle health-related information in accordance with applicable federal and state healthcare privacy laws. We do not over-represent our obligations under HIPAA for services that may fall outside its scope, and we encourage patients to review any separately provided Notice of Privacy Practices.
We do not share, sell, or disclose your personal data to advertising networks, data brokers, or any third party for commercial purposes.
Your Rights
Depending on your state of residence, you may have certain rights regarding your personal information, including:
- The right to request access to the personal information we hold about you
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of your personal information, subject to legal retention requirements
- The right to withdraw consent for certain uses of your information
To exercise any of these rights, please contact us using the information provided in the Contact Information section below.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
If you have reason to believe that your information has been compromised, please contact us immediately.
Terms & Conditions of Use
These Terms & Conditions ("Terms") govern your use of the Prestige and Performance Physical Therapy website located at https://www.pnpphysicaltherapy.com. By accessing or using this website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use this website.
Use Restrictions
You agree to use this website only for lawful purposes and in a manner consistent with all applicable laws and regulations. You agree not to:
- Use the website in any way that violates applicable local, state, or federal law or regulation
- Transmit any unsolicited or unauthorized advertising or promotional material
- Attempt to gain unauthorized access to any portion of the website or any systems connected to it
- Interfere with or disrupt the integrity or performance of the website
- Use any automated system, including bots or scrapers, to access the website without prior written permission
- Collect or harvest any personally identifiable information from the website without consent
Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Prestige and Performance Physical Therapy or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.
Third-Party Links
This website may contain links to third-party websites for your convenience. These links do not constitute an endorsement of those websites or their content. Prestige and Performance Physical Therapy has no control over the content, privacy practices, or policies of third-party websites and accepts no responsibility for them. We encourage you to review the privacy policies of any third-party websites you visit.
Termination
We reserve the right to terminate or restrict your access to this website at any time, without notice, for any reason, including if we believe you have violated these Terms. Upon termination, the provisions of these Terms that by their nature should survive will continue to apply.
Governing Law
These Terms and Conditions and your use of this website are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any disputes arising under or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in the State of California.
Changes to Terms
We reserve the right to update or modify this Privacy Policy and these Terms & Conditions at any time. Changes will be effective upon posting to this website with an updated effective date. Your continued use of this website following the posting of changes constitutes your acceptance of those changes. We encourage you to review this page periodically.
Contact Information
If you have any questions about this Privacy Policy or these Terms & Conditions, please contact us:
Prestige and Performance Physical Therapy1450 W Colorado Blvd, Suite 300Pasadena, CA 91105
Phone: (626) 566-8444
Email: vincenth@pnpphysicaltherapy.com
Website: https://www.pnpphysicaltherapy.com
Business Hours: Monday – Friday: 10:00 AM – 7:00 PM Saturday – Sunday: Closed